- Get onto the networks. “Figure out which parts of your community use social media and where they hang out. And go where they are and listen to them,” Gahran says. “You need to become a presence in their community on their terms first.” Follow their lead.
- Make yourself mobile friendly. “Mobile and social media are very deeply intertwined because a lot of lot of people use social media via their cell phones and far more people have cell phones than are at computers.” And don’t forget to enable text messaging and make it easy for people to respond to you by sms.
- Be human. The authoritative mindset “definitely doesn’t fly in social media,” Gahran says. Instead, it’s important to be transparent, receptive and grateful. “And especially to laugh at yourself. Humor and humility really work in social media.” She cites recommends checking out @coloneltribune on Twitter for an example of humor at work for the Chicago Tribune.







